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Refund Policy
Refund Policy
We treat our guests with utmost care, understanding that every experience is deeply personal. Life is unpredictable, and we recognize that circumstances can change in ways no one anticipates. If you find yourself needing an adjustment, we encourage you to reach out to us to personalize a solution. While we will always approach your request with empathy and consideration, the following outlines our policy from the outset.
Refunds & Transferability
Payments made towards an experience, whether in full or as an advance, are non-refundable.
Payments are non-transferable and cannot be allocated to another individual.
In some cases, and at our sole discretion, a payment may be applied towards another experience offered by us. This is contingent upon the timing of your request, the nature of the experience, and various operational considerations. Early notification significantly increases the likelihood of flexibility, but it remains subject to our final decision.
Payments are non-transferable and cannot be allocated to another individual.
In some cases, and at our sole discretion, a payment may be applied towards another experience offered by us. This is contingent upon the timing of your request, the nature of the experience, and various operational considerations. Early notification significantly increases the likelihood of flexibility, but it remains subject to our final decision.
Force Majeure, Abandonment & No-Shows
No compensation, refunds, or alternative arrangements will be provided for changes or cancellations arising from force majeure events, including but not limited to acts of God, war, threat of war, civil unrest, disease outbreak, pandemics, industrial disputes, terrorism, natural or man-made disasters, fire, transport disruptions, strikes, or adverse weather conditions.
Under no circumstances shall compensation, refunds or alternative arrangements be extended in the event of a no-show, missed flights, delays attributable to you, or abandonment of the experience at any time for any reason, including but not limited to medical contingencies.
Under no circumstances shall compensation, refunds or alternative arrangements be extended in the event of a no-show, missed flights, delays attributable to you, or abandonment of the experience at any time for any reason, including but not limited to medical contingencies.
Deductions & Surcharges
Any approved refund, modification, or reallocation of payments will be subject to applicable deductions and surcharges, including but not limited to processing fees, administrative costs, and other relevant charges.
These deductions will vary based on the nature and timing of the request.
We deeply value the trust you place in us to craft meaningful experiences and remain committed to delivering excellence at every step. If you have any questions regarding this policy or wish to discuss your specific circumstances, we invite you to connect with us.
These deductions will vary based on the nature and timing of the request.
We deeply value the trust you place in us to craft meaningful experiences and remain committed to delivering excellence at every step. If you have any questions regarding this policy or wish to discuss your specific circumstances, we invite you to connect with us.
